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Creating your account


In addition to verifying your identity online, you can call us at (888) 321-DOCS and we can verify your identity over the phone. 


No. A verification does not impact your credit score, credit history or credit report.


No. Northwell Health doesn’t perform a credit check to verify your identity.


No. Northwell Health does not store, share or use any of the information contained in your credit report.



We’ve partnered with industry-leading firm Experian. Experian pulls information from multiple databases to generate a series of prompts and questions that are specific to you and your credit history. Completing this verification process will not…


You must be 18 years old or older, though we are considering support for younger patients in the future.


We are sorry we are having trouble confirming your email address. The most likely cause is that our email is ending up in your spam folder.


We are sorry that we can’t verify your identity. There are a number of reasons this may be happening. They range from a freeze on your credit report to too many unsuccessful attempts to verify.


We want to ensure that you have a secure experience. We ask you to verify your identity (also known as proofing) so that we can make sure you are who you say you are. If you're an existing patient, verifying your identity will allow us to link…