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Our Office of Patient and Customer Experience fosters a hospitalwide culture of patient-centered care in partnership with you, your family and healthcare team. As partner, your experience and point of view matter.

If you’ve found something to improve on in how we deliver care, or if you're had a positive experience that you want to share with us us, we would like to hear from you. Email Bartholomew Cambria at [email protected], or call us at (718) 226-1573.

If hospital staff cannot resolve a problem or issue, you may contact: New York State Department of Health by mail or by phone:

New York State Department of Health Centralized Hospital Intake Program
433 River Street, 6th Floor
Troy, NY 12180
(800) 804-5447
[email protected]

You also can report an issue to The Joint Commission’s Office of Quality and Patient Safety.

To mail or fax a complaint, print a Quality Incident Report from The Joint Commission’s website.
Mail: Office of Quality and Patient Safety
The Joint Commission
1 Renaissance Boulevard
Oakbrook Terrance, IL 60181 
Phone: (800) 994-6610
Fax: (630) 792-5636 
Email: [email protected]